When Something Goes Wrong With Your Flight, These People Take Charge

Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.

Dec 22, 2025 - 04:30
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When Something Goes Wrong With Your Flight, These People Take Charge
Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.

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